• SureTrack Real Fix: Lean Sable

    Here’s another case where an older vehicle needs good old-fashioned diagnosis to find the cause of a problem. Follow this Real Fix to see how a lean condition on this Mercury Sable was diagnosed and repaired.

  • SureTrack Community Fix: Poor Dead Soul

    Battery voltage is critical to keeping today’s vehicles operating correctly. Even a very slight drop can keep you from even starting. SureTrack community member after6tuning had a Kia Soul that wouldn’t start and at first it appeared to be a charging issue. They posed the question to the community, and with the help of fellow community member todawg and others, they were able to resolve the issue quickly.

  • SureTrack Real Fix: Shafted Sensor

    The anti-lock brake (ABS) system in vehicles relies on sensors to operate. These sensors capture the rotation of the wheels, typically through interfacing with a notched sensor ring. If this ring gets damaged, the system will not operate properly. Follow this Real Fix to see diagnosis of ABS codes on this Mercury Mariner lead to a damaged sensor ring and the repair.

  • SureTrack Community Fix: Bad Vibrations

    Sometimes when you have a vehicle problem you can get distracted by an unrelated code issue. SureTrack community member carguru had a BMW X5 in the shop where the owner had a problem with vibration or shaking when first started in the morning and the only code was for the charging system. They posed the question to the community, and with the help of fellow community member BMWTECH and others, they were able to resolve the issue quickly.

  • Estimate Guide FAQs

    Our ShopKey Labor Editorial Department has been getting some common questions about estimates, so we wanted to take a minute to highlight some of these FAQs to help everyone better understand how to use the Estimate Guide Module.

  • SureTrack Real Fix: Undercover Problem

    You never know what you’re going to find when someone brings their car in with the check engine light on. When you get a bunch of codes you know you have your work cut out for you. Follow this Real Fix to see how a series of codes on this Volkswagen Jetta were diagnosed leading to a repair that might be unexpected.

  • Finding Repair Information In ShopKey Pro’s 1Search Plus: Technical Bulletins Card

    If you haven’t noticed already, ShopKey Pro has a new look! In an effort to make your auto repair information quicker and easier to access, we have changed the way the information has been organized after performing a search in 1Search Plus by transforming the original 1Search Classic tabs into 18 easy-to-navigate cards. Each week we […]