• SureTrack Community Fix: Exploring the Brakes

    Any time a customer works on their own car before bringing it to you, you’re not sure what you’re going to find. SureTrack community member schoolhouse2021 had a Ford Explorer in their shop where the owner had replaced the brake booster and master cylinder themselves, but the brake lights were now stuck on. A spongy brake pedal led them to look at various causes. They posed the question to the community, and with the help of fellow community member Lanpro1 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Stretched Audi

    Technicians are at a disadvantage when a customer’s car has already been to another shop without resolution. They have to figure out what was done, and what to do next. SureTrack community member patriot tech had an Audi A4 in the shop that wouldn’t run and some parts had been replaced by another shop. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Wrong Plugs

    Sometimes you’ll be chasing your tail trying to fix an issue. You’ll find things along the way that might be the cause but it turns out to be something simple. SureTrack community member DNunez had a GMC Yukon in the shop with random misfires. They found several things to fix but still had the misfires. They posed the question to the community, and with the help of fellow community member Halsauto, and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Brake Cleaner to the Rescue

    Sometimes you need to go back to an old-fashioned method to diagnose a problem and find the cause. SureTrack community member Peirs13 had a GMC Sierra pickup in their shop that ran great but would intermittently go into limp in mode and set a bunch of codes. They did all the normal testing for the situation but still didn’t find the cause. They posed the question to the community, and with the help of fellow community member ericsautomotive, and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Get a Grip

    Remember when you pulled a lever, or stepped on a pedal to set the parking brake? Electronic parking brakes have proliferated through the automotive industry introducing another system to diagnose. SureTrack community member HHBA1 had a Mazda CX-5 that was setting parking brake codes and they were going down the path of replacing the module. They posed the question to the community, and with the help of fellow community member Markbob, and others, they were able to resolve the issue quickly.

  • ShopKey Pro Update: Brand New Wiring Diagram Features!

    Charge up electrical diagnosis with more wiring diagram interactivity Over the past few years, we’ve made significant and award- winning improvements to ShopKey Pro in response to customer feedback, with a special focus on our wiring diagrams. Building on those enhancements, we are pleased to announce even more time-saving features in ShopKey Pro wiring diagrams. […]

  • ShopKey Pro Update: Brand New Wiring Diagram Features!

    ShopKey Pro UpdateWith the latest software release, we’re introducing Advanced Interactive Wiring Diagrams, with exclusive features that make connectors, grounds and splices not only searchable, but also interactive. Click on them to view related content within a wiring diagram, or to navigate from one diagram set to another. Learn all about it this new enhancement here!