• RAM Wheel Torque Safety Recall

    FCA US (Fiat Chrysler Automotive) has announced a safety recall on the vehicle you selected. It involves the following vehicles, 2012 – 2021 (D2) RAM 3500 Pickup, 2012 – 2021 (DD) RAM 3500 Cab & Chassis, 2012 – 2021 (DP) RAM 4500/5500 Cab & Chassis.

  • SureTrack Community Fix: Running on Empty

    When you have a gas gauge that doesn’t work and your testing leads you to an obvious cause and that doesn’t actually fix it, what do you do? You contact your fellow techs through the SureTrack Community for help. SureTrack community member bmaples had a Ford F150 pickup in the shop where testing showed the fuel sender to be defective but that didn’t fix the gauge reading empty. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Not an EVAP Leak

    Sometimes a customer thinks they know what’s wrong with their vehicle when they bring it into your shop, but that can just be a distraction. SureTrack community member bmaples had a Chevrolet Silverado in the shop where the customer thought they had an EVAP leak but it was something else. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue quickly.

  • ShopKey Pro Updates: Estimate Guide Item Numbers

    What’s new in the current release? Estimate Guide Item Numbers: When you navigate to a parts listing within the Estimate Guide module, the item number is now shown on the same viewing level as the part name – see figure 1. This feature allows technicians to start with a part, and then reference the exploded […]

  • SureTrack Community Fix: Uncool Caliber

    Once again summer is coming and driver’s want their air conditioning working, and they’re bringing them in for repair. SureTrack community member BradysHayden had a Dodge Caliber in the shop where the air conditioner wouldn’t come on. They posed the question to the community, and with the help of fellow community member Richard_C and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Hummer Time

    Timing is everything, in life and engine operation. SureTrack community member Jeffytune had a low mileage 2006 Hummer H3 in the shop that they had to rebuild the cylinder head but then was setting a code for timing after reassembly. They posed the question to the community, and with the help of fellow community member CampsallsAuto and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Cabriolet Shimmy

    Older convertible vehicles can be prone to vibrations but when you also have brake pulsing, it may not just be the flexible body causing the issue. SureTrack community member wilhiteauto had an older Audi Cabriolet in the shop that had brake pulsation and a shimmy at highway speeds. The replaced all the brakes but still had the issue. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Hard Start Mazda

    A hard starting condition is annoying but might not bring a customer into the shop right away. They shouldn’t put it off since it could have a simple solution with the proper diagnostics. Follow this Real Fix to see how a hard starting Mazda 6i was diagnosed and what component was causing the issue.

  • SureTrack Community Fix: RAM CAM

    SureTrack Real Fixes - Automotive Repair InformationThe first modern cylinder deactivation system produced was the 1981 Cadillac V8-6-4 and that was a big flop. It’s now a common feature of multiple vehicles and generally trouble free. But when you have a vehicle so equipped and it has intermittent performance you might blame that system. SureTrack community member pdmason1492 had a 2013 RAM 1500 truck with a MDS 5.7L engine with intermittent a misfire problem and thought that maybe the cylinder deactivation system might be involved. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to finally figure out what was wrong with it and repair the problem.