SureTrack Real Fix: What’s in the Trunk?

Real Fixes from ShopKey’s SureTrack® expert information resource are documented issues from actual shop repair orders and community discussions. Read on to see how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available free with the purchase of a current Snap-on® diagnostic software version or in our ShopKey Pro product.

What do you do if you have junk in the trunk but you can’t get your trunk to open with a button? Well you could just use the key, but that’s a lot of effort. Follow this Real Fix to see how an inoperable trunk release was diagnosed and repaired on this Chevrolet Malibu.

2003 Chevrolet Malibu Base 3.1L

B3267, Replaced Body Control Module

The customer states the deck lid does not open.

Connected a scan tool and found code B3267 – Deck Lid Relay Output Short To Ground or Open. Used the scan tool to monitor live data and found the deck lid release relay parameter indicated “Active”. Removed the deck lid release relay and found the deck lid release relay parameter still indicated “Active”. Disconnected the body control module connector, visually inspected the connector and terminals and found no obvious signs of damage. used the multi-meter to check for the presence of a short to ground or open in the deck lid release relay control circuit and found there were no shorts or opens present. These test results verified the body control module was faulty.

Replaced the body control module, cleared codes, performed a road test and verified the vehicle operated properly.

SureTrack® adds to the power of ShopKey Pro with an exclusive combination of expert knowledge and detailed parts replacement records, all wrapped in an interactive community. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry’s most comprehensive repair information resource is just a few clicks away.

Want more? Here’s how you can see more Real Fixes in SureTrack:

About the Author

Nick Taylor

Nick Taylor is the SureTrack Community Administrator and a Senior Applications Specialist at Mitchell 1 with over 25 years of experience with electronic repair data systems. Nick previously worked in the automotive dismantling and engine rebuilding industries.