SureTrack Real Fix: Traction or Transfer

Real Fixes from ShopKey’s SureTrack® expert information resource are documented issues from actual shop repair orders and community discussions. Read on to see how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available free with the purchase of a current Snap-on® diagnostic software version or in our ShopKey Pro product.


When you’re driving along and the traction control light comes on you might think that’s where the problem lies. But some vehicles use one warning light for multiple systems. Follow this Real Fix to see how a problem with the AWD system on a BMW X3 was diagnosed and repaired.

Vehicle
2008 BMW X3 30i 3.0L

Title
5462, 5F3A, Replaced Transfer Case Shift Motor

Complaint
The customer states the traction control system light is on.

Cause
Connected a scan tool and found codes: 5462 – Error Actuator Or Increased Power Requirements For Clutch and 5F3A – Clutch Gearbox-ECU: Clutch Is Open Rear Wheel Drive. With the engine at idle, monitored live scan tool data while shifting the transfer case from two wheel drive to four wheel drive and found the transfer case position was fixed. Inspected the transfer case shift motor wiring harness and connector and detcted no obvious faults. With the ignition on and the engine off, used a multi-meter to check for the presence of voltage and ground at the transfer case shift motor connector and found both were present. Removed the transfer case shift motor and a visual inspection revealed the motor was damaged.

Correction
Replaced the transfer case shift motor, cleared codes, performed a road test and verified the vehicle operated properly.


SureTrack® adds to the power of ShopKey Pro with an exclusive combination of expert knowledge and detailed parts replacement records, all wrapped in an interactive community. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry’s most comprehensive repair information resource is just a few clicks away.

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About the Author

Nick Taylor

Nick Taylor is the SureTrack Community Administrator and a Senior Applications Specialist at Mitchell 1 with over 25 years of experience with electronic repair data systems. Nick previously worked in the automotive dismantling and engine rebuilding industries.