SureTrack Real Fix: Don’t be a Jerk

Real Fixes from ShopKey’s SureTrack® expert information resource are documented issues from actual shop repair orders and community discussions. Read on to see how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available free with the purchase of a current Snap-on® diagnostic software version or in our ShopKey Pro product.


Nobody wants to deal with jerks, especially in your steering wheel when you’re driving down the road. Follow this Real Fix to see how a jerking steering wheel issue on this Nissan Pickup was diagnosed and repaired.

Vehicle
1991 Nissan Pickup SE 3.0L

Title
Steering Wheel Jerks When Turning, Replaced Steering Gear

Complaint
The customer states the steering wheel jerks when turning.

Cause
Confirmed the customer’s complaint and found the steering wheel jerked when turning. Inspected the steering system and found there was no obvious damage or leakage. The fluid was at the proper level and in good condition. Coasted vehicle downhill and with the engine turned off, found the jerking was not present during turning. Used a power steering analyzer and found the power steering pump was capable of producing sufficient and steady hydraulic pressure. The result of these tests verified the steering gear was faulty.

Correction
Replaced the steering gear, performed a road test, and verified the vehicle operated properly. The customer’s concern did not return.


SureTrack® adds to the power of ShopKey Pro with an exclusive combination of expert knowledge and detailed parts replacement records, all wrapped in an interactive community. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry’s most comprehensive repair information resource is just a few clicks away.

Want more? Here’s how you can see more Real Fixes in SureTrack:

About the Author

Nick Taylor

Nick Taylor is the SureTrack Community Administrator and a Senior Applications Specialist at Mitchell 1 with over 25 years of experience with electronic repair data systems. Nick previously worked in the automotive dismantling and engine rebuilding industries.