SureTrack Community Fix: Stopping the Journey

Real Fixes from ShopKey’s SureTrack® expert information resource are documented issues from actual shop repair records and community discussions. Read on to see how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available free with the purchase of a current Snap-on® diagnostic software version or in our ShopKey Pro product.

Doing the same thing over and over again and getting the same result is usually insanity. But in this case you need to do it over again more to get the right result. SureTrack community member lus56me had a Dodge Journey in the shop that had a problem with the brake pedal going to the floor even after replacing the master cylinder and bleeding the system. They posed their question to the community, and with the help of fellow community member ericsautomotive and others, they were able to resolve the issue quickly.

The following Community Fix summarizes the interaction between members of the community that led to the solution.

2013 Dodge Journey SXT 2.4L

Brake pedal goes to floor, bleed several times.

Customer complains that brakes don’t work properly and pedal goes to floor.

Diagnostic Steps Performed/Parts Replaced Pressing on brake pedal causes it to go all the way to the floor. When first pressed, brakes grab and are touchy, but then pedal just drops down. Scanned for codes and found no codes. No leaks nor signs of damage. Replaced brake master cylinder, flushed system, bled brake lines and ABS unit. Brake power is there, but brake pedal still goes down after master replacement. Is this the ABS acting up and not throwing an ABS code? Or is there another underlying problem that is not known?

Best Answer from Community Member ericsautomotive Run the automated bleed procedure via scan tool SEVERAL TIMES !!

Running brake bleed through scan tool, and manually bleeding it, multiple times helped the system clear itself. Brake pedal finally held up.

Bled brakes multiple times until brake pedal no longer goes to floor. Brakes work as they should.

SureTrack® adds to the power of ShopKey Pro with an exclusive combination of expert knowledge and detailed parts replacement records, all wrapped in an interactive community. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry’s most comprehensive repair information resource is just a few clicks away.

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About the Author

Nick Taylor

Nick Taylor is the SureTrack Community Administrator and a Senior Applications Specialist at Mitchell 1 with over 25 years of experience with electronic repair data systems. Nick previously worked in the automotive dismantling and engine rebuilding industries.