SureTrack Community Fix: Don’t Talk To Me

Real Fixes from ShopKey’s SureTrack® expert information resource are documented issues from actual shop repair orders and community discussions. Read on to see how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available free with the purchase of a current Snap-on® diagnostic software version or in our ShopKey Pro product.

In the age of diagnostics, communication between the vehicle and your scan tool is critcal. When this doesn’t happen, it can be a frustrating search for the cause of that before you can get down to fixing the vehicle’s problems. SureTrack community member BekarAuto had a Ford Super Duty pickup in the shop that wouldn’t start and the scan tool couldn’t communicate with the computer. They posed the question to the community, and with the help of fellow community member jhirz and others, they were able to resolve the issue quickly.

The following Community Fix summarizes the interaction between members of the community that led to the solution.

1999 Ford Pickup F250 Super Duty 7.3L

No start, no communication, replaced exhaust back pressure sensor.

Customer complains that truck won’t start.

Diagnostic Steps Performed/Parts Replaced
Truck came in as a no start. Checked all the typical no start electrical items. Tried to scan for codes but found no communication issue with the computer. Have power at DLC. No blown fuses and all relays check out as good. Any suggestions before I start ripping into wiring harness looking for shorted wiring?

Best Answer from Community Member jhirz
Try unplugging the exhaust back pressure sensor on front of engine. It’s a three-wire sensor, wire colors of BR/W, P/LG, GY/R.

Exhaust back pressure sensor was bad, unplugged and truck started.

Replaced exhaust back pressure sensor, truck starts normally and scan tool can communicate with computer.

SureTrack® adds to the power of ShopKey Pro with an exclusive combination of expert knowledge and detailed parts replacement records, all wrapped in an interactive community. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry’s most comprehensive repair information resource is just a few clicks away.

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About the Author

Nick Taylor

Nick Taylor is the SureTrack Community Administrator and a Senior Applications Specialist at Mitchell 1 with over 25 years of experience with electronic repair data systems. Nick previously worked in the automotive dismantling and engine rebuilding industries.